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We see quality as a means of fulfilling our customers’ needs and expectations and
also as a means of fulfilling our obligations to all stakeholders, customers, employees,
suppliers and the community in general. To ensure such commitment to quality, Medserv
will:
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- Implement, maintain and improve, continuously and effectively,
its quality system
- Continuously and systematically improve the quality of our service
to all our customers
- Keep our employees motivated through information and training
in all aspects of quality
- Ensure that all employees are fully committed to quality management
policy and objectives
- Ensure that all complaints and claims are clarified to the customers’
satisfaction
- Ensure that the company’s quality driven operations are conducted
with fullest consideration to health, safety and environmental factors
- Ensure that our relationship with our suppliers is a positive
one and that it gives fullest attention to quality in supply and services’ delivery
- Ensures that our relationship with Government and other Authorities
is always an open and harmonious one that is conducive to the delivery of quality
service to our customers
- Ensure that Medserv is committed to contributing economically
and socially to the community in which it operates.
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