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We see quality as a means of fulfilling our customers’ needs and expectations and also as a means of fulfilling our obligations to all stakeholders, customers, employees, suppliers and the community in general. To ensure such commitment to quality, Medserv will:
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- Implement, maintain and improve, continuously and effectively, its quality system
- Continuously and systematically improve the quality of our service to all our customers
- Keep our employees motivated through information and training in all aspects of quality
- Ensure that all employees are fully committed to quality management policy and objectives
- Ensure that all complaints and claims are clarified to the customers’ satisfaction
- Ensure that the company’s quality driven operations are conducted with fullest consideration to health, safety and environmental factors
- Ensure that our relationship with our suppliers is a positive one and that it gives fullest attention to quality in supply and services’ delivery
- Ensures that our relationship with Government and other Authorities is always an open and harmonious one that is conducive to the delivery of quality service to our customers
- Ensure that Medserv is committed to contributing economically and socially to the community in which it operates.
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